Return & Refund Policy

At Frollick, we strive to ensure every order reaches you in perfect condition. If you experience an issue with your order, please review our Return & Refund Policy below.

Return Policy

Customers may request a return within 7 calendar days from the date of delivery.

Please note: Return requests submitted after the 7-day period will not be accepted under any circumstances.

Eligible Returns

Returns will only be accepted in the following situations:

• You received the wrong product.

• Your order was incomplete (i.e., you ordered two or more products but did not receive all the items in your order).

If your return request is approved, Frollick will arrange for the product(s) to be picked up from your delivery address at no additional cost. Once the returned product has been successfully picked up, the refund will be processed to your original payment method within 5–7 business days.

Refund Policy

You may request a refund if:

• You receive a damaged product.

Once your refund request has been reviewed and approved, the refund will be processed to your original payment method within 5–7 business days.

How to Request a Return or Refund

To initiate a return or refund request, please email business@frollick.com within 7 calendar days of receiving your order.

Your email should include:

• Your order number.

• A brief description of the issue.

• 1–2 clear photographs showing the product and the issue.

After reviewing your request:

• For approved return requests: We will schedule a pickup of the eligible product from your address. Once the pickup is completed, your refund will be processed within 5–7 business days.

• For approved refund requests: Your refund will be processed within 5–7 business days without requiring any further action, unless additional information is requested.

Exchanges

Frollick does not offer exchanges for any products.

If you have received the wrong product or an incomplete order, you may request a return in accordance with this Return & Refund Policy. Once your return request is approved and the eligible product is picked up, the applicable refund will be processed to your original payment method.

If you wish to purchase a different product, you may place a new order separately through the Services.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products.

• Products purchased during sale or promotional events.

• Gift cards.

Need Help?

If your approved refund has not been credited to your original payment method within 7 business days after approval, please contact us at business@frollick.com, and our team will be happy to assist you.