Shipping Policy

Last updated: 18 July 2026

Order processing

Orders are processed after successful payment and confirmation. Processing time may vary depending on product availability, order volume, weekends, and public holidays.

Shipping destinations and charges

Available delivery destinations, shipping methods, and applicable charges are displayed at checkout before payment. Please provide a complete and accurate delivery address and contact number.

Delivery estimates

Any delivery timeframe shown at checkout or communicated after purchase is an estimate and is not guaranteed. Delivery may be affected by the destination, courier operations, weather, holidays, restricted-access locations, or other events outside our reasonable control.

Tracking

When tracking is available, details are sent to the contact information provided with the order. You can also visit Track Order and sign in using the email address associated with your purchase.

Delayed, damaged, or missing orders

If your order is delayed beyond the available estimate, arrives damaged, or appears to be missing, email business@frollick.com with your order number. For damaged deliveries, please include clear photographs of the product and packaging.

Incorrect or incomplete address

Please review your shipping information carefully before placing an order. Contact us as soon as possible if a correction is needed. Address changes cannot be guaranteed after processing or dispatch, and additional delivery charges may apply if a parcel is returned or redirected.

Returns

Shipping-related returns and refunds are handled according to our Refund Policy. Please contact us before returning any item.

Contact

For shipping questions, email business@frollick.com.