Ask Frolly — your toy shopping assistant
The Frollick Edit
Returns & Refunds
Something not right? We'll make it right.
We want every toy to bring joy. If it doesn't, here's everything you need to know — no confusing terms, no runaround.
HOW TO RETURN A TOY — 4 SIMPLE STEPS
Step 1
Raise a request
Email us within 7 days of delivery.
Step 2
Share the details
Send us 1-2 photos of the toy so we can process your return quickly.
Step 3
We arrange pickup
Our delivery partner will collect the toy from your door.
Step 4
Get your refund
Refund is processed to the original payment method within 5-7 business days.





